Consumer Rights and responsibilities for quality control of goods and services in Goa

14th October, 2022

12:30 pm to 2.00 pm

college seminar hall

The Consumer Welfare Cell in Collaboration with GOACAN observed World Standards Day on 14th October, 2022 in the college Seminar Hall at 12:30 pm to 2.00 pm. A session was organized for the college students and staff on the theme: “Consumer Rights and responsibilities for quality control of goods and services in Goa”.
The welcome address was given by the principal, Prof. (Dr.) Filipe Rodrigues e Melo. He introduced the Resource Person and gave an overview of the Programme.
The resource person for the programme was Mr. Roland Martins. He highlighted various examples of consumers being cheated and called on the students to be aware, to check and to share the information including the rights as listed under the Consumer Protection Act.
He also said that the consumer has six rights to the Act: right to safety, be informed, choose, be heard, seek redressal and consumer awareness. It is our duty and responsibility to access our rights, to file complaints and to seek redressal. Through this we as consumers can also work to get better quality from what we are buying. There are procedures in place under the Act. To get improvement in service, we as consumers have to be alert.
The presentation was followed by the Question & Answer session by the participants.

Vote of Thanks was proposed by Assistant Professor Ms. Riva Ritinha Paes. The Entire Programme was coordinated by Dr. Fatima De Souza, HOD and Ms. Riva Ritinha Paes, Assistant Professor of Commerce. Total 82 students of the College attended the Programme.